We will attempt to ship your item within 24 hours after cleared payment has been received excluding weekends and holidays. However, during holidays, post office holidays, company close downs, and weekend sales, there will be a delay in shipping time. There may be additional delays if there is a sale, new products, or the volume of orders is higher than usual.
Please understand that once your order has left our possession, it may take 3 to 7 business days to reach you. Jenica Skin Care is not responsible for transit time. Insurance is not required, but highly recommended. We can not issue refund or re-ship your package if it is lost in the mail and you did not purchase insurance.
- Please make sure your address is reported correctly on your order and/or in PayPal as we cannot be responsible if you have moved or reported an incorrect address. If a package is returned to us for any reason that is no fault of our own, buyer is responsible for additional shipping cost. We are not responsible for lost or damaged packages once the package is in the hands of the USPS. We do not work for the USPS.
- We are sure you are going to be 100% satisfied. However, in the unlikely event you are not, please return/exchange it within 7 days of stated delivery date along with order number, date of purchase, full name, method of payment, or paypal email address. Refunds will be made for purchase price only. Shipping paid for by the buyer is non-refundable. Buyer is responsible for cost incurred shipping products back. All returns must be pre-approved by us and include a tracking #. Once package is received, a refund will be issued. A failure to follow any of these steps may delay the refund. Jenica Skin Care has the right to charge a 15% return fee if we feel it is necessary. Jenica Skin Care has the right to cancel any order placed due to technical error.
- ***Jenica Skin Care has the right to cancel any order placed due to technical errors or suspected fradulent activity***
- International Customers
- Canadian orders are shipped USPS First Class or Priority International. All other countries are shipped USPS Express Mail International only. .